PLAY MORE.

SUKKUN HERBS AND FARMS PRIVATE LIMITED ("we", "our", or "us") operates the Play More website (referred to as the "Service"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal info, please contact us at our registered office address.

When you visit our website and use our services (such as placing a Cash on Delivery order), you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order on our Service. The personal info we collect includes:

• Personal Contact Data: Name, Phone Number, and Mobile Number. This is essential for verification calls and dispatching the product.
• Delivery Credentials: Full Shipping Address, Town/City, State, and PIN Code. This is shared with our logistics partners to deliver your package safely.
• Analytics & Cookies: We may collect automatic tracking information such as your IP address, browser type, and navigation flow details through cookies to improve our landing page experience and run analytics (GA4).

2. How We Use Your Information

We use the personal information collected via our Service for a variety of business purposes, including:

• To Fulfill and Manage Your Orders: We use your details to process, package, verify via telephonic call, and safely deliver your orders.
• To Send Verification Communications: We will call or message your phone number to confirm your Cash on Delivery (COD) order prior to dispatch to prevent fake orders.
• To Send Logistics Updates: We share your phone number with our standard shipping courier partners to keep you updated on tracking status via SMS or WhatsApp.
• For Legal and Regulatory Compliance: We may share details if required by law or local tax authorities under our corporate identity.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, or to fulfill business obligations:

• Third-Party Delivery Providers: We share your shipping address, name, and phone number with registered logistics and shipping partners (such as Delhivery, BlueDart, or other courier partners) to deliver packages.
• Legal & Regulatory Authorities: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or judicial proceedings under Ambala jurisdiction.

4. Data Security & Retention

We maintain robust administrative and technical security measures to protect your personal information. Your order information is stored securely in our databases (Firebase) and is accessed only by authorized support agents to complete fulfillment. We retain your personal data only as long as necessary to process delivery, handle customer support issues, and fulfill legal corporate tax requirements.

5. Contact Us

If you have any questions or comments about this Privacy Policy, please contact our corporate registered office at:

SUKKUN HERBS AND FARMS PRIVATE LIMITED
22-C RAJA PARK, AMBALA CANTT, AMBALA,
MAHESH NAGAR, AMBALA-133001, HARYANA